General and Operations Manager

Also called: Building Manager, Business Manager, Chief Administrative Officer, Corporate Administrator, Corporate Manager

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General and operations managers plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Direct administrative activities directly related to making products or providing services.
Prepare staff work schedules and assign specific duties.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
Perform personnel functions, such as selection, training, or evaluation.
Plan or direct activities, such as sales promotions, that require coordination with other department managers.
Set prices or credit terms for goods or services, based on forecasts of customer demand.
Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Direct non-merchandising departments of businesses, such as advertising or purchasing.
Plan store layouts or design displays.

Work Context

Face-to-Face Discussions — 96% responded "Every day".
Telephone — 97% responded "Every day".
Electronic Mail — 92% responded "Every day".
Structured versus Unstructured Work — 82% responded "A lot of freedom".
Contact With Others — 81% responded "Constant contact with others".
Work With Work Group or Team — 80% responded "Extremely important".
Freedom to Make Decisions — 79% responded "A lot of freedom".

Indoors, Environmentally Controlled — 90% responded "Every day".

Responsibility for Outcomes and Results — 66% responded "Very high responsibility".

Frequency of Decision Making — 70% responded "Every day".

Impact of Decisions on Co-workers or Company Results — 54% responded "Very important results".

Coordinate or Lead Others — 56% responded "Extremely important".

Responsible for Others' Health and Safety — 59% responded "Very high responsibility".

Time Pressure — 48% responded "Every day".

Deal With External Customers — 52% responded "Extremely important".

Importance of Being Exact or Accurate — 55% responded "Very important".

Letters and Memos — 40% responded "Once a week or more but not every day".

Frequency of Conflict Situations — 43% responded "Once a week or more but not every day".

Importance of Repeating Same Tasks — 36% responded "Extremely important".

Spend Time Sitting — 33% responded "More than half the time".

Level of Competition — 51% responded "Highly competitive".

Deal With Unpleasant or Angry People — 38% responded "Once a week or more but not every day".

Consequence of Error — 32% responded "Very serious".

Sounds, Noise Levels Are Distracting or Uncomfortable — 30% responded "Once a week or more but not every day".

Physical Proximity — 38% responded "I work with others but not closely (e.g., private office)".

Work Activities

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Detailed Work Activities

Implement organizational process or policy changes.
Manage environmental sustainability projects.
Analyze data to inform operational decisions or activities.
Analyze financial records to improve efficiency.
Direct organizational operations, projects, or services.
Prepare staff schedules or work assignments.

Monitor performance of organizational members or partners.

Direct financial operations.

Implement organizational process or policy changes.

Develop organizational goals or objectives.

Develop organizational policies or programs.

Conduct employee training programs.

Hire personnel.

Develop marketing plans or strategies.

Direct sales, marketing, or customer service activities.

Determine pricing or monetary policies.

Direct organizational operations, projects, or services.

Direct sales, marketing, or customer service activities.

Direct organizational operations, projects, or services.

Provide basic information to guests, visitors, or clients.

Implement organizational process or policy changes.

Develop marketing plans or strategies.

Direct sales, marketing, or customer service activities.

Direct organizational operations, projects, or services.

Determine resource needs.

Manage construction activities.

Recommend organizational process or policy changes.

Plan facility layouts or designs.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Coordination

Adjusting actions in relation to others' actions.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management

Managing one's own time and the time of others.

Negotiation

Bringing others together and trying to reconcile differences.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Persuasion

Persuading others to change their minds or behavior.

Service Orientation

Actively looking for ways to help people.

Management of Material Resources

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Instructing

Teaching others how to do something.

Management of Financial Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity

The ability to speak clearly so others can understand you.

Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Expression

The ability to communicate information and ideas in writing so others will understand.

People interested in this work like activities that include ideas, thinking, and figuring things out.

They do well at jobs that need:

Achievement/Effort

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self Control

You might use software like this on the job:

Accounting software

Intuit QuickBooks
Sage 50 Accounting
Tax software
Fund accounting software

Project management software

Microsoft SharePoint
Microsoft Project
Oracle Primavera Enterprise Project Portfolio Management
Confluence
Realization Streamliner
Slack

Data base user interface and query software

Microsoft SQL Server
Microsoft Access
Structured query language SQL
Oracle software
Yardi
Data entry software
Amazon Web Services AWS software
Airtable
Blackboard software
Savant MobileRanger
FileMaker Pro

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General and Operations Manager

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