Real Estate and Community Association Manager

Also called: Apartment Hotel Manager, Apartment House Manager, Apartment Manager, Building Rental Manager, Building Rental Superintendent

Real Estate and Community Association Manager

Varies

estimated salary

Property, real estate, and community association managers plan, direct, or coordinate the selling, buying, leasing, or governance activities of commercial, industrial, or residential real estate properties. Includes managers of homeowner and condominium associations, rented or leased housing units, buildings, or land (including rights-of-way).

 

  • Prepare detailed budgets and financial reports for properties.
  • Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  • Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
  • Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
  • Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
  • Prepare and administer contracts for provision of property services, such as cleaning, maintenance, and security services.
  • Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
  • Act as liaisons between on-site managers or tenants and owners.
  • Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
  • Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.
  • Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
  • Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
  • Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
  • Purchase building and maintenance supplies, equipment, or furniture.
  • Review rents to ensure that they are in line with rental markets.
  • Clean common areas, change light bulbs, and make minor property repairs.
  • Determine and certify the eligibility of prospective tenants, following government regulations.
  • Confer regularly with community association members to ensure their needs are being met.
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Analyze information on property values, taxes, zoning, population growth, and traffic volume and patterns to determine if properties should be acquired.
  • Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
  • Contract with architectural firms to draw up detailed plans for new structures.
  • Negotiate short- and long-term loans to finance construction and ownership of structures.
  • Negotiate with government leaders, businesses, special interest representatives, and utility companies to gain support for new projects and to eliminate potential obstacles.
Work Context
  • Telephone — 95% responded "Every day".
  • Electronic Mail — 95% responded "Every day".
  • Face-to-Face Discussions — 85% responded "Every day".
  • Contact With Others — 75% responded "Constant contact with others".
  • Letters and Memos — 60% responded "Every day".
  • Freedom to Make Decisions — 50% responded "Some freedom".
  • Structured versus Unstructured Work — 55% responded "Some freedom".
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Work Activities
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
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Detailed Work Activities
  • Promote products, services, or programs.
  • Direct financial operations.
  • Inspect condition or functioning of facilities or equipment.
  • Resolve customer complaints or problems.
  • Manage construction activities.
  • Direct facility maintenance or repair activities.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Skills

Speaking
  • Talking to others to convey information effectively.
Reading Comprehension
  • Understanding written sentences and paragraphs in work related documents.
Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination
  • Adjusting actions in relation to others' actions.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension
  • The ability to read and understand information and ideas presented in writing.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Written Expression
  • The ability to communicate information and ideas in writing so others will understand.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Enterprise resource planning ERP software
  • Oracle JD Edwards EnterpriseOne Hot Technology
  • Microsoft Dynamics Hot Technology
Accounting software
  • Intuit QuickBooks Hot Technology
  • RealEasyBooks ezREB
  • Sage 50 Accounting
  • TrackPro Services TrackPro Manager
  • Tax software
  • Turtle Creek Software Goldenseal
Word processing software
  • Microsoft Word Hot Technology
  • Google Docs Hot Technology
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